2020 Ram Promaster City

Trims, performance, features, fuel economy, safety and known problems — with the pros and cons against similar 2020 models.

Class
Special Purpose Vehicle 2WD
Body styles
Cargo Van, Wagon
Engines
2.4L 4-cyl
Drivetrain
Front-Wheel Drive
Fuel
Regular Gasoline
MPG (best)
24 combined · 21 city / 28 hwy
Length
187.8 in
Curb weight
3,549–3,699 lb
NHTSA rating
Not rated
Recalls
7 campaigns

Pros & cons

What's good

Nothing stands out against similar models in the data.

Watch out for

  • 7 recallsMore than similar models (about 0). Confirm repairs with the VIN.

Calculated from EPA, NHTSA and vPIC data — not a review. How we calculate this →

Overview

The 2020 Ram Promaster City is a special purpose vehicle offered with a 2.4L 4-cyl engine and front-wheel drive.

It measures about 188 inches long and 72 inches wide on a 121-inch wheelbase, with a curb weight of roughly 3,549 lb (Cargo Van).

EPA rates its most efficient version at 24 MPG combined (21 city / 28 highway), 12% better than the 2020 special purpose vehicle average of 21.5 MPG, for an estimated $2,800 a year in fuel.

NHTSA has not published a 5-Star overall rating for this model year.

It has 7 recall campaigns on file and owners have filed 43 complaints with NHTSA since 2015, most often about the power train.

What changed for 2020

No changes to engines, powertrains, drivetrains, size, EPA ratings or NHTSA crash rating compared with the 2019 Promaster City — a carry-over year in the data.

Compared with 2019; trim, feature and price changes aren't covered. See the 2019 Promaster City →

Dimensions & weight

BodyLengthWidthHeightWheelbaseTrack F / RCurb weightWeight F/R
Cargo Van187.8 in72 in74 in121.3 in59.4 / 60.2 in3,549 lb
Wagon187.8 in72 in74 in121.3 in59.4 / 60.2 in3,699 lb

Transport Canada CVS (Open Government Licence – Canada), Canadian-market figures.

Will it fit your garage? Check with your measurements →

Engines, MPG & running costs

VersionEngineTransmissionDriveCity / Hwy / Combvs. classFuel / yrCO₂ g/mi
Promaster City2.4L 4-cylAutomatic 9-spdFront-Wheel Drive21 / 28 / 24+12%$2,800374
5/10EPA fuel economy score (best version)
5/10EPA greenhouse gas score
Spend $2,000Fuel over 5 years vs. average new car
21.5 MPG2020 Special Purpose Vehicle 2WD average

EPA estimates; "vs. class" is combined MPG against the 2020 EPA class average. How we calculate this →

Safety ratings & technology

NHTSA has not published 5-Star ratings for the 2020 Ram Promaster City.

Similar 2020 special purpose vehicles

ModelBest MPG / rangeNHTSA overallRecalls
2020 Ram Promaster City (this car)24 MPGNot rated7
2020 Ford Transit Connect26 MPGNot rated8
2020 Nissan NV200 Cargo Van25 MPGNot rated1

Recalls (7)

Equipment Adaptive/Mobility › Wheelchair Restraints/Securement › Latch/Anchor › · Dec 17, 2025

NHTSA campaign 25V876000 · 86 vehicles

Problem
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk
An unsecured wheelchair can move during transit, increasing the risk of injury.
Fix
Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Engine And Engine Cooling › Cooling System › Radiator Assembly · Oct 23, 2025

NHTSA campaign 25V720000 · 300,691 vehicles

Problem
Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
Risk
Electrical circuits that overheat increase the risk of a fire.
Fix
Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.
Back Over Prevention › Sensing System › Camera · Aug 26, 2025

NHTSA campaign 25V552000 · 219,577 vehicles

Problem
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Risk
A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Fix
Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
Power Train › Automatic Transmission › Internal › Park Pawl · Apr 27, 2023

NHTSA campaign 23V301000 · 165,503 vehicles

Problem
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.
Risk
A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.
Fix
Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.
Exterior Lighting › Turn Signal · Sep 21, 2021

NHTSA campaign 21V728000 · 23,853 vehicles

Problem
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk
The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.
Fix
Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip › Control Unit/Module · Mar 9, 2021

NHTSA campaign 21V147000 · 4 vehicles

Problem
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.
Risk
The loss of braking performance or autonomous braking functions can increase the risk of a vehicle crash without prior warning.
Fix
FCA US, LLC will notify owners, and dealers will replace the ABS module, free of charge. The recall began on March 30, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403.
Air Bags · Jun 25, 2020

NHTSA campaign 20V374000 · 114 vehicles

Problem
Chrysler (FCA US LLC) is recalling certain 2020 Ram Promaster vans and 1500 pickups. The affected vehicles may have an improperly crimped diffuser in the side curtain airbag which may result in the diffuser detaching from the inflator in the event of an air bag deployment.
Risk
In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the air bag may not inflate properly, increasing the risk of injury.
Fix
FCA US will notify owners, and dealers will replace the side curtain air bag assemblies, free of charge. The recall began July 16, 2020. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is W52.
Check your VIN for open recalls at NHTSA ↗

Not every 2020 Ram Promaster City is affected — only a VIN check confirms your car.

Owner-reported problems

43Complaints to NHTSA since 2015
3Involved a crash
0Involved a fire
2Injuries reported
64,315 miTypical mileage at failure
Power Train10
Unknown Or Other9
Electrical System8
Back Over Prevention7
Engine And Engine Cooling5
Visibility/Wiper4
Engine4
Steering3
Complaints received per month (last 24 months with reports)
21/04: 221/06: 121/08: 122/03: 122/06: 123/03: 223/06: 123/08: 124/03: 124/05: 224/07: 124/09: 125/04: 125/07: 125/10: 425/11: 125/12: 226/01: 226/02: 426/03: 126/04: 226/05: 426/06: 126/08: 221/0422/0323/0624/0525/0425/1126/0226/05max 4

Unverified owner reports; best-sellers collect more.

Used 2020 Ram Promaster City buyer's checklist

  1. Run the VIN at nhtsa.gov/recalls. 7 recalls this year — ask for proof of repairs.
  2. Power Train — 10 owner reports. Test-drive through all gears, including reverse; note slipping, harsh or delayed shifts.
  3. Electrical System — 8 owner reports. Test every window, lock, light, screen and USB port; check the battery age.
  4. Back Over Prevention — 7 owner reports. Make sure driver-assist systems and the backup camera work without error messages.
  5. Mileage to watch. Owners typically reported problems around 64,315 miles; ask what was repaired near that point.
  6. Before you pay: service records, a history report and an independent inspection.

Generated by DecodedCars from NHTSA recalls and owner complaints for the 2020 Ram Promaster City. Not a substitute for a professional inspection.

Other Promaster City years

Compare all years →
YearMPG (best)LengthOverallRecallsComplaints
2022 Promaster City24187.8 inNot rated970
2021 Promaster City24187.8 inNot rated10116
2019 Promaster City24187.8 inNot rated1065
2018 Promaster City24187.8 inNot rated1254
2017 Promaster City24187.8 inNot rated1276
2016 Promaster City24187.8 inNot rated1558
2015 Promaster City24187.8 inNot rated1388

Sources: EPA, NHTSA, Transport Canada, Wikimedia Commons. Not affiliated with NHTSA, the EPA or Ram. How we calculate this →